Update Support – Elementor Professional Support Services

WordPress Backup and Restoral Service

Comprehensive cloud backups and rapid restoral solutions with Amazon S3 and 1-click restore.

At Elementor Pros, we specialize in WordPress backup and restoral services. Quick response during emergencies is essential, and our team ensures your site can be restored swiftly and efficiently. Our plans include daily backups, emergency support, and 24/7 monitoring to keep your site secure and operational at all times. Trust us to manage your core file and database backups, providing peace of mind and reliable protection for your website.

Benefits of a WordPress Backup Service

Expertly managed backups and restorals for your peace of mind.

Our team handles emergency restorals efficiently, ensuring your site is quickly restored, day or night. With emergency support included in all plans, you’re covered around the clock.

When a restoral is needed, our system can restore your entire website with a single click, minimizing downtime and getting your site back online swiftly.

Unlike many web hosts, our backup services use our own storage space, freeing up your hosting plan’s resources. We manage and restore your backups whenever needed, ensuring your server remains optimized.

Maintain a reliable history of backups with multiple restoral points over 30 days. This service ensures you always have a recent backup available without consuming your hosting or server resources.

Dynamic sites like eCommerce platforms require multiple daily backups to stay current. Our Perform plans offer up to four backups per day, keeping your data secure and up-to-date.

Featured Testimonials

Jonathan Doe, CEO

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John Will, COO

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Kimberly Seth, Assistant

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Managed WordPress Backup Services

Reliable, automated backup services managed by our team of experts.

Our team ensures your entire website is securely backed up to Amazon S3. This guarantees that even if your server fails, no data from your site will be lost, offering peace of mind and data security.

To comply with GDPR and other regional regulations, we offer the option to store your backups on either US or EU servers. This choice ensures that your data handling meets all necessary legal requirements.

We automate backups, scheduling them during low-traffic times to ensure they are completed without affecting your site’s performance. This approach guarantees that your backups are always up-to-date and successful.

No need to worry about restoring your website yourself. Our team of experts will manage the entire restoration process, ensuring your site is back online quickly and efficiently in case of an emergency.

Our backup services include 24/7 support from our team of experts. If a restoration is needed, we handle it swiftly and efficiently, minimizing any downtime and ensuring your site is back up as soon as possible.

Our backup services allow you to select which files you want to include in your backups. This customizable approach ensures that only the most important data is saved to the cloud, tailored to your specific needs.

We offer the flexibility of up to four backups per day, capturing every change to your site. This frequent backup schedule ensures comprehensive data protection, so you never lose critical updates.

Whether you manage a single website or oversee hundreds or thousands of sites, our care plans are designed to provide reliable backup and restoration services. Our scalable solutions meet your needs, regardless of the size of your operation.

Comprehensive Care Plans with Backup and Restore Services

Premium WordPress Security Packages that include full security services.

Get our WordPress Backup services through one of our maintenance plans, which also include safe updates, speed optimization, unlimited edits, and more. Our engineers meet all your WordPress technical needs in a convenient monthly or yearly flat-rate package, ensuring your site remains secure and functional.

Managed Updates

What are WordPress Backups?

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A WordPress backup is a comprehensive copy of all the files, software, and database content that make up your website. These components are stored securely to ensure they can be quickly restored in case of data loss or website issues. This backup acts as a safeguard, ensuring that your website can be recovered without significant data loss or downtime.

Why Do I Need to Backup My WordPress Site?

Backups are crucial for several reasons:

Security Breaches

WordPress websites are susceptible to hacking attempts that can deface your site, hold it for ransom, or use it for malicious activities. Regular backups allow you to restore your site to a previous state, removing any infections and mitigating damage without extensive manual cleanup.

Bad Updates

Updates to WordPress, themes, or plugins are essential for security and performance but can sometimes introduce conflicts or errors. A reliable backup allows you to quickly revert to a stable version of your site if an update causes problems, ensuring minimal disruption.

Human Error

Mistakes happen, such as accidentally deleting important files or introducing code that breaks your site. With backups, you can easily restore your site to its previous state, saving time and avoiding prolonged troubleshooting.

Regular backups provide a safety net, ensuring your website can recover from unexpected issues quickly and efficiently, protecting your data and maintaining your site’s integrity.

How Does Elementor Pros’ WordPress Backup Service Work?

Our backup service is designed to be comprehensive and reliable:

Fully Automated Backups

We schedule automated backups during low-traffic periods to ensure they complete successfully without impacting your site’s performance. This ensures your backups are always up-to-date.

Secure Cloud Storage

All backups are stored securely on Amazon S3 cloud servers, separate from your web hosting server. This means that even if your hosting server fails, your backups remain accessible, providing a reliable recovery option.

1-Click Restore

Restoring your WordPress site is simple with our 1-click restore feature. This minimizes downtime and ensures your site is quickly back online in case of any issues. Our team is available to assist with restorations if needed, ensuring a smooth and efficient process.

24/7 Expert Support

Our team of experts is available around the clock to help with any backup or restoration needs. This means you have support whenever you need it, ensuring your site is always protected and can be restored quickly in case of an emergency.

Why Choose a Managed Backup Service?

While hosting providers and backup plugins offer some level of protection, relying solely on these solutions can be risky. Hosting provider backups might not always be reliable, and plugins can fail or not cover all aspects of your site.

Dedicated Support

Elementor Pros provides a dedicated team that fully manages your website’s backups and restorations. This ensures you have reliable, expert support whenever you need it, without having to worry about the technical details.

Peace of Mind

Knowing that your data is securely backed up and can be restored quickly provides peace of mind. You can focus on running your business, knowing that your site is protected against potential threats and issues.

Consistent Reliability

Our managed backup service ensures that backups are performed regularly and stored securely. This consistency provides a reliable solution to safeguard your website, ensuring that you can always recover quickly from any issues.

By choosing Elementor Pros, you ensure that your website is always protected with quick and efficient recovery options available in case of any emergencies. Our comprehensive backup and restoration services provide the security and reliability you need to keep your site running smoothly.

Flexibility that scales

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Frequently Asked Questions

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Can Elementor Pros do one-time edits while I'm on a Maintain Plan?

If you need us to provide edits to your website, you’ll need to upgrade to our Protect Plan or Perform Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site fast and secure, then keep it that way.

What's included in your unlimited edits? What's not included?

Unlimited edits include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

Edit Examples:

Included: Uploading blog content that you created with attached images and formatting instructions.

1. Not Included: Creating a blog post, finding images, and uploading it to WordPress without formatting instructions.
Included: Adding a new product to your WooCommerce store (with provided content).

2. Not Included: Creating a custom checkout process for your WooCommerce store.

Included: Installing and setting up a plugin using its built-in functionality.

3. Not Included: Creating new functionality that doesn’t exist in a plugin (requires custom development).

Included: Replacing current content on your About page with text you provided.

4. Not Included: Writing content for or designing your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

Do you really offer unlimited edits?

We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.

Will your support services involve troubleshooting conflicts directly with plugin/theme companies, live chatting with hosting when they’re having issues, etc.?
Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we’ll reach out to plugin and theme companies directly to help fix the core issue so you don’t have to. If your hosting company’s server goes down for any reason, we’ll hop on live chat to help them assess and fix the issue so you don’t have to wait in a queue for 30 minutes. At the end of the day, Elementor Pros fully manages WordPress websites so you won’t ever have to worry about a technical website issue again!

What are your usual response time and resolutions time?

We get a lot of questions about response and resolution times here at Elementor Pros! Here’s the most honest answer we can give you — it depends on the ticket. Here’s how it works:

When you email a support ticket, you will receive an automated response right away, if it is submitted correctly into our system.
Within 1-4 hours you will receive a response email from one of our team members letting you know that we have opened the ticket, we are looking at the complexity of it, and will let you know when it has been resolved.

Within 24-48 hours you will receive a resolution email with the changes made on that ticket.

If the ticket is complex and our team needs more time, they will let you know if it is outside of that 48-hour window. Communication is key here with response and resolution times, and we’ve got your back!

Do you offer custom development?

If you have a larger project that requires custom work or is outside of scope, we can recommend a trusted partner that can best assist with your request, or provide a separate quote at an additional hourly rate. Custom development is $100 USD/hour. Partners we recommend for custom development projects could have different rates.