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Jonathan Doe, CEO
"Hora fermentum molestie sagittis. Etiam vel vestibulum dui, vel auctor nibh. Quisque blandit, tortor vitae iaculis luctus."
John Will, COO
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Kimberly Seth, Assistant
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If you need us to provide edits to your website, you’ll need to upgrade to our Protect Plan or Perform Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site fast and secure, then keep it that way.
Unlimited edits include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
Edit Examples:
Included: Uploading blog content that you created with attached images and formatting instructions.
1. Not Included: Creating a blog post, finding images, and uploading it to WordPress without formatting instructions.
Included: Adding a new product to your WooCommerce store (with provided content).
2. Not Included: Creating a custom checkout process for your WooCommerce store.
Included: Installing and setting up a plugin using its built-in functionality.
3. Not Included: Creating new functionality that doesn’t exist in a plugin (requires custom development).
Included: Replacing current content on your About page with text you provided.
4. Not Included: Writing content for or designing your About page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.
Will your support services involve troubleshooting conflicts directly with plugin/theme companies, live chatting with hosting when they’re having issues, etc.?
Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we’ll reach out to plugin and theme companies directly to help fix the core issue so you don’t have to. If your hosting company’s server goes down for any reason, we’ll hop on live chat to help them assess and fix the issue so you don’t have to wait in a queue for 30 minutes. At the end of the day, Elementor Pros fully manages WordPress websites so you won’t ever have to worry about a technical website issue again!
We get a lot of questions about response and resolution times here at Elementor Pros! Here’s the most honest answer we can give you — it depends on the ticket. Here’s how it works:
Within 24-48 hours you will receive a resolution email with the changes made on that ticket.
If you have a larger project that requires custom work or is outside of scope, we can recommend a trusted partner that can best assist with your request, or provide a separate quote at an additional hourly rate. Custom development is $100 USD/hour. Partners we recommend for custom development projects could have different rates.
